King Khaled Eye Specialist Hospital has joined “Be My Eyes” platform. It’s a global platform that aims to provide assistance to the blind or visually impaired. The hospital aims to join the platform to raise the level of services that provided to visitors and patients, to improve patient experience of the blind or visually impaired, and to achieve easy accessibility.
King Khaled Eye Specialist Hospital is the first Arab medical facility join "Be My Eyes" platform with world-leading organizations such as Google, Microsoft and P&G.
The platform combines the power of technology and human communication to deliver assistance to the blind or visually impaired through live video calls, where volunteers provide blind and visually impaired users with assistance. The hospital has allocated a trained team of volunteers for responding and communication to provide the service. The platform operates according to an advanced technical system, where it receives requests from the blind and visually impaired then transfers them to volunteers, based on the language and geographic area. The volunteer responds to the request and communicates with the specified user and receives a live video call through the back camera of the users’ smartphone, guide and provides support and information to him. Be My Eyes is available on iOS and Android devices.