King Khaled Eye Specialist Hospital (KKESH) has won three Patient Experience Excellence Awards (Ihsan) launched by the Ministry of Health. The awards were given by Dr. Tawfiq bin Fawzan AlRabiah, Minister of Health, during the ceremony held in MOH yesterday on this occasion.
Dr. Abdulaziz Ibrahim AlRajhi, KKESH Chief Executive Officer, has won award of "The Most Influential Leaders” for supporting patient experience. KKESH has won also award of “The Best Improvement Project” for improving and organizing electronic healthcare system of ER patients. In addition to award of “The Highest Score on Patient Experience Measurement Program” for achieving the highest satisfaction rate of healthcare services provided for one-day surgery patients.
Dr. Abdulaziz Al Rajhi has won the award because of his leading role, continuous support to improve patient experience as well as his constant initiatives to raise the level of patient satisfaction. KKESH has won award of “The Best Improvement Project” for developing and organizing electronic healthcare system of ER patients. Dr. Saleh AlOthaimeen, Chairman of Comprehensive Care, has indicated that this project was implemented during 2019 and resulted in high level of patient satisfaction through MOH Patient Experience Measurement Program. Patient satisfaction rate has increased in the first half of 2019 from (74) % to (80.98%) at the end of February 2020.